Intelligent Concierge Business Solutions
for Businesses That Can’t Afford to Miss the Moment

Lila is Arc's Interactive Website Concierge on the web. She greets visitors, answers approved questions about Arc, captures new interest, and guides each person to the right next step, by voice or text. She is present on your landing page and briefing page around the clock.

Naomi is Arc's Voice Concierge on the phone. She answers missed and after-hours calls, captures caller inquiries, books appointments, and routes urgent non-emergency calls. They work together: Lila protects the digital front door, Naomi protects the call.

Yes. Lila is available on the web 24 hours a day, seven days a week. When your office is closed, visitors who land on your page can still speak with her, ask questions, capture their interest, and be guided toward booking a briefing or leaving their details for follow-up. No missed web moment, even after the doors close.

No. Lila supports general inquiry guidance only. She does not provide medical, clinical, legal, or insurance advice. She does not access patient records or clinical systems. Visitors are instructed not to share protected health details in conversation with Lila.

Naomi is built for practices that lose opportunities when the phone goes unanswered. She is a strong fit for healthcare, dental, medspa, wellness, and specialty practices that receive calls after hours, during lunch, while the front desk is with patients, or during high-volume moments.

Naomi is not clinical triage. She does not diagnose, provide medical advice, or replace your care team. She answers, captures the inquiry, books approved next steps, and routes urgent non-emergency calls based on your rules.

Naomi answers missed and after-hours calls, captures caller inquiries, books appointments or next steps, and routes urgent non-emergency calls to your team based on rules your practice defines at launch.

No. Naomi supports your team by handling the calls and requests that would otherwise go unanswered. Your team closes the visit. Naomi holds the line when they cannot.

Naomi does not send marketing campaigns or cold outreach. She sends only practice-approved messages after a caller has made contact, booked, or confirmed consent. That includes a booking confirmation SMS and appointment reminders at 24 hours and 2 hours before the visit. No-show handling is configured at launch based on your practice's existing policy. All messages include opt-out language where required.

No. After-hours coverage is one of Naomi's strongest use cases, but she also handles missed calls during business hours, new patient inquiries, appointment booking, and next-step routing whenever your team cannot answer.

Naomi does not assess clinical urgency. If a caller signals a medical emergency, Naomi instructs them to hang up and dial 911. For urgent but non-emergency situations, Naomi transfers the call to your on-call line or after-hours answering service. Your practice defines the escalation rules at launch. Naomi follows them.

No. Naomi does not diagnose or provide clinical advice. She supports communication, booking, and routing only. If a caller has a clinical need, Naomi routes them to your team.

The Arc Launch Term is a 90-day managed engagement that brings Lila, Naomi, or both layers into your business depending on where the first-touch strain is showing up. Arc configures the approved scripts, routing rules, escalation paths, calendar setup, reporting, and launch review so your team can see what is being captured, routed, and protected.

Throughout the 90-day Launch Term, Arc delivers a Naomi Weekly Activity Brief based on the activity captured through your approved setup. At day 45, Arc provides a performance checkpoint review. At day 90, Arc delivers a full Launch Term review covering calls handled, inquiries captured, appointments booked when configured, routed escalations, and patterns identified from available call records. Arc manages the reporting on your behalf throughout.

After the Launch Term, your practice may continue Naomi as an ongoing monthly AI Intelligent Concierge service. Arc reviews the full launch period with you at day 90 and builds a continuation plan around what the data shows. There is no automatic escalation in scope. What comes next is based on what Naomi revealed during the first 90 days.